Last updated: 11 September 2026

1. Who we are

Samaj Bikash Samiti (SDC Nepal) is a Nepalese non-profit organisation registered with the District Administration Office, Morang (Registration No. 3951), affiliated with the Social Welfare Council (No. 53357), and based in Biratnagar Metropolitan City–17, Morang.

This policy explains how we handle personal information collected through our website and related communications.

2. Information we may collect

Depending on how you use the website, we may collect:

• your name, email address, phone number and message;

• donation details such as amount, purpose, transaction reference and receipt information;

• newsletter preferences and communication history;

• information submitted for volunteering, partnerships, events or programme enquiries;

• basic technical information such as browser type, device information, IP address, page activity and cookies;

• any information you voluntarily provide to us.

Payment card, bank or wallet information may be processed directly by a bank or payment provider. SDC Nepal should not receive or store complete card credentials through this website.

3. How we use information

We may use information to:

• respond to enquiries and requests;

• process, record and acknowledge donations;

• administer appeals, partnerships, events and programme participation;

• send newsletters or updates when consent has been given;

• maintain security, prevent misuse and troubleshoot the website;

• keep financial, programme and regulatory records;

• meet applicable legal, audit, banking and Social Welfare Council requirements;

• improve our communications and services.

4. Legal and responsible basis

We handle information where it is needed to respond to a request, administer a donation or participation, meet a legal or organisational obligation, protect legitimate interests such as website security, or where you have given consent. You may withdraw consent to optional communications at any time.

5. Sharing information

We do not sell personal information. We may share only what is necessary with:

• website hosting, email, payment, banking and technical service providers;

• authorised staff, volunteers, auditors and professional advisers who need the information;

• project partners where necessary for an approved activity and with appropriate safeguards;

• government, regulatory, banking, law-enforcement or judicial authorities where required or permitted by law.

Some service providers may process information outside Nepal. Where this occurs, we take reasonable steps to use appropriate providers and limit the information shared.

6. Children and vulnerable people

Our work may involve children and vulnerable adults, but general website forms should not be used to submit confidential case details, identity documents, medical records or sensitive beneficiary information. Such information must be handled through approved safeguarding and programme procedures. We limit public identification of beneficiaries and seek appropriate consent for stories and images.

7. Photographs and stories

Real project photographs and stories are used only where SDC Nepal has an appropriate basis and consent. Some decorative website visuals may be illustrative and do not depict actual beneficiaries or completed SDC Nepal projects. If you have a concern about an image or story, contact us.

8. Cookies and analytics

The website may use essential cookies for security and functionality and limited analytics to understand site use. Third-party features such as maps, videos, payment facilities or social links may set their own cookies. You can manage cookies through your browser, although some functions may not work correctly.

9. Security

We use reasonable organisational and technical safeguards, including access controls and reputable service providers. No internet system is completely secure. Please do not send passwords, full banking credentials, identity documents or sensitive beneficiary records through ordinary contact forms.

10. Retention

We keep personal information only as long as reasonably required for the purpose collected and for applicable financial, audit, programme, safeguarding, legal or regulatory obligations. Records are then securely deleted or anonymised where practicable.

11. Your choices and requests

Subject to applicable Nepalese law and legitimate record-keeping obligations, you may ask us to access, correct or delete information about you, object to certain uses, or withdraw newsletter consent. We may need to verify your identity and may retain information that must legally or responsibly be kept.

12. Third-party websites

Links to banks, payment providers, maps, social media and partner websites are governed by their own privacy policies. SDC Nepal is not responsible for third-party privacy practices.

13. Policy updates

We may update this policy when our website, programmes or legal obligations change. The current version and date will be published here.

14. Contact

For privacy questions or requests:

Email: [email protected]

Phone: +977 9807062818

Address: Biratnagar Metropolitan City–17, Morang, Koshi Province, Nepal